7000 clicks ’till the weekend

7000 clicks ’till the weekend

One of our clients and I have been discussing how we can help increase productivity further. With Cube, sales agents and managers are now less dependent on combined spreadsheets and have all the relevant information for reporting in one place. The necessary...
The right customer

The right customer

The customer is always right. Right? But who is the right customer – and is anyone left? As mentioned in a previous post, one of the key elements in everything we do is to make sure the customer is heard – that his or her feedback is taken into...
The message, part 1

The message, part 1

One of the things that the TINC project challenges us to do is to sharpen our message. Who are we? What do we do? How do we do it? What does that mean and to whom? It’s complicated. Or, maybe it’s actually easy. It’s just that there’s so much to say, and people are...