Survival of the fittest Om man bare kan si én ting om callsenterbransjen, så er det at den aldri står i ro. I det øyeblikket jakten på forbedringer avrundes gjør gjerne callsenteret det også, og derfor er det bare et fåtall callsentre som klarer seg spesielt lenge....
Artikkel 17 i GDPR regulerer individers “rett til å bli glemt” – et viktig premiss for at folk skal ha reell kontroll over bruken av sine persondata. For bedrifter som driver med salg medfører dette en hel del problemstillinger. De problemene har du...
I’ve been out in the big world again, allowed to share my passion about Domain-Driven Design and Behaviour Driven Development in Software, by giving the same presentation with Anita Kvamme, as we did at ExploreDDD in Denver a month ago (You can read about it in...
One of our clients and I have been discussing how we can help increase productivity further. With Cube, sales agents and managers are now less dependent on combined spreadsheets and have all the relevant information for reporting in one place. The necessary...
A couple of weeks ago, me and my former colleague Anita Kvamme, gave a presentation at the ExploreDDD conference in Denver. I must admit there was quite a few butterflies upfront, rising from questions in my head like “will there be anyone interested in listening to...
The customer is always right. Right? But who is the right customer – and is anyone left? As mentioned in a previous post, one of the key elements in everything we do is to make sure the customer is heard – that his or her feedback is taken into...
Dette nettstedet bruker informasjonskapsler for å forbedre opplevelsen din. Vi antar at du syns det er OK, men du kan velge bort hvis du vil.Jeg akseptererAvslåLes mer
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
